About IVA.info
'IVA.info' and www.iva.info are trading styles of My Financial Solutions Ltd.
Company Number: 5426289 Registered in England & Wales at:
My Financial Solutions Ltd.
Trafford House,
Southmoor Road,
Roundthorn,
Manchester.
M23 9XD
Company VAT Number : 931 6309 35
Consumer Credit Licence 578858. Data protection registered Z2272757.
We are committed to providing a high quality, fast, flexible and friendly service. We understand that on occasion you may feel that we haven't met the high standards to which we aspire and therefore have put the following complaints procedure in place
IVA Clients
If it is agreed by you that an IVA is your preferred debt solution, We will refer your case to one of our panel of preferred Licensed Insolvency Practitioners.
Each Insolvency Practitioner will represent their own independent company and will be regulated by their own professional body, details of which will be provided on request.
The Insolvency Practitioner to which your case will be referred will be determined by your adviser. They will base their decision on their knowledge and understanding of your specific personal circumstances, whilst taking into account the suitability of the chosen Insolvency Practitioner, to ensure your IVA application has the maximum chance of success.
It is only after a successful outcome to your creditors meeting, where your IVA has been agreed, that My Financial Solutions will be remunerated by the Insolvency Practice for the work we have done on your case and full details of this remuneration will be described in your IVA proposal.
For a full breakdown of the IVA fees and how they are charged, please read our Terms and Conditions.
Debt Management Clients
If it is agreed by you that your preferred debt solution is a Debt Management Plan, (DMP), We will refer your case to one of our panel of preferred Licensed Insolvency Practitioners.
Each Insolvency Practitioner will represent their own independent company and will be regulated by their own professional body, details of which will be provided on request.
The Insolvency Practitioner to which your case will be referred will be determined by your adviser. They will base their decision on their knowledge and understanding of your specific personal circumstances, whilst taking into account the suitability of the chosen Insolvency Practitioner, to ensure your DMP has the maximum chance of success.
Full details of the fees you will be expected to pay using a Debt Management Plan (DMP) will be explained by your particular DMP provider. Please read our Terms and Conditions for more information.
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